Services · People and training
Someone to ring who has done the job
Registered management is a lonely post. The person you would normally ask is the person you report to, and the question you actually want to ask is often about them.
The decisions that matter get made quickly and alone
CQC expects a registered manager to hold oversight of governance, staffing, safeguarding, operational risk and financial sustainability, and to demonstrate it. Most people arrive in the role having been very good at something narrower.
A safeguarding judgement on a Friday. Whether to self-report. Whether the staffing you have is safe or merely legal. Whether to raise something with a nominated individual who does not want to hear it.
Getting those wrong is how good managers end up with a rating they did not deserve and a reputation that follows them.
Newly appointed, and the handover was thin?
This is what it is for. Ring us in the first month rather than the sixth — the first month is when the habits get set.
Ask about mentoringWhat it is
Regular, confidential, and outside your line management.
Outside the organisation
You can say the thing you cannot say internally, to someone with no stake in the answer.
Structured, not open-ended
Regular sessions with an agenda you set, on the decisions actually in front of you.
From someone who has held the registration
Not a coach with a framework — a former registered manager and provider.
What it covers, and what it does not
Mentoring supports your decisions. It does not take them, and it does not transfer any part of your regulatory accountability, which stays with you.
If what you actually need is interim cover or an extra pair of hands, that is a different service and we will say so rather than sell you this one.
Fees are quoted before any work starts. Nothing on this page is an offer.
Who it is for
Newly appointed registered managers
Particularly first-timers, and particularly where the handover was thin.
Managers preparing for inspection
Who want to pressure-test their own account of the service before someone else does.
Experienced managers in a hard year
Where the service has changed faster than the support around it.
Tell us what is on your desk this week.
Thirty minutes, no charge, and entirely confidential. If mentoring is not what you need, we will tell you what is.
Text or WhatsApp
07426 919823If it is easier to write it down than say it out loud, send a message.
The conversation you cannot have inside the building.